Frequently Asked Questions
What are the minimum system requirements for running PerfPRO?Please refer to the Downloads page for all system requirements.
Read More My new KICKR is not being detectedThere has been some changes recently to Wahoo's firmware and what is likely happening is your KICKR no longer broadcasts its native KICKR signal.
Read MoreWhat trainers are supported by PerfPRO Studio?Please refer to the supported trainers page for more information.
Read MoreHow many machines can I install PerfPRO Studio and/or PerfPRO Analyzer on?Can PerfPRO detect Bluetooth (BLE) devices?I want move my license to another machine. Can that be done?Yes, you will need to deactivate the license on the old machine first.
Read MoreCan my data be stored in the cloud or in some data source on the internet?Yes, with the use of the Partly Cloudy plug-in you can have multiple machines access the same data on the web or on your local network.
Read MoreIs it possible to upgrade my license to allow more riders?Yes, go into Analyzer's Help section and click on the Upgrade PerfPRO link.
Read MoreWhat file types can be loaded into PerfPRO Analyzer and PerfPRO Studio?There are several types of both performance and course files that can be loaded into PerfPRO.
Read MoreCan PerfPRO use your Power Meter to control the trainer?Yes, you may pair up your power meter with a controllable trainer and have the power meter adjust the resistance to follow its power output.
Read MoreAre there help docs online or do I need to use the how-to guide included with the applications?OK, so PerfPRO Studio can handle as many trainers as your system can handle. What does that really mean?If you have an older Windows Vista desktop or laptop with a single CPU then you can handle an 8-16 trainer setup without a lot of issues.
Read More What's the best way to ride in FTP / ERG mode?Tips on riding in ERG / FTP% (control) mode.
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What is your suggestion when it comes to having many trainers, say 30, hooked up? How can I get the screen space for a lot of trainers?The most feasible method is to have really good video card that can supports multiple monitors (multiple connections) and have multiple projectors or large flat screens connected.
Read More Is the Studio portion a free upgrade for existing registered PerPRO Analyzer users?No, the additional application requires a new license.
Read More What are your computer recommendations?Please read the entire list of specs and recommendations at the Downloads page h
Read MoreWhere do I install PerfPRO Studio if I am already using PerfPRO Analyzer?Install it in the exact same location you installed PerfPRO [Analyzer].
Read More Does PerfPRO Studio support SpinScan mode (for CompuTrainer users only)?Yes, to view SpinScan you must be in Course Mode within PerfPRO Studio.
Read MoreWhat operating systems are compatible with PerfPRO?At this time, PerfPRO is compatible with all
supported Windows operating systems.
Read MoreI have or want to setup a KICKR Studio. What should I be aware of?Can I do FTP/ERG workouts in course mode so I have to hold my own power?What if I don't want to purchase Studio and the trial expires yet I'm a registered PerfPRO Analyzer user, how do I get my old registration back?Go to the Downloads page and download the latest version of PerfPRO Analyzer (not Studio) and install it in the same location Studio is installed.
Read More Is PerfPRO Mac and/or Linux compatible?No, but Mac owners may use Parallels, VMWare Fusion, BootCamp or others to run Windows virtually on their machine.
Read MoreAs a coach, how can I send workouts/plans to my athletes?For workouts, create a workout library specific to that athlete (or athletes) and add your workouts to that library.
Read MoreI can't seem to get my Sufferfest videos or other .MP4 video files to play on my Windows Vista box. Any suggestions?Microsoft Windows Media Player must be installed on your machine (and usually already is) to do video workouts within PerfPRO Studio.
Read MoreOn occasion I experience a freeze up with my CompuTrainer.You serial port(s) may be going into power save mode and/or need to be optimized.
Read MoreNot all of my ANT+ sticks are being detected, any ideas?What's likely happening is another application is using your ANT+ stick.
Read MoreCan PerfPRO Analyzer export any of my performances to other file types?How can I email graphs and report information to my coach, fellow athletes, and Mom for her refrigerator?There are functions for both the graphs and reports to copy all the information to your clipboard.
Read More Is it possible to manually enter data into PerfPRO?Can I edit data from any performance file to make any necessary adjustments in case my device failed me for whatever reason?How can I use my Garmin FIT/CRS/TCX course files with PerfPRO?Garmin history and course files can be used to extract the elevation/heading data to create a CompuTrainer 3D course file (.
Read More Can my Garmin FIT/TCX History file be used with PerfPRO?I want to import a GPX file to create a 3DC CompuTrainer course, but the file is missing elevation information.Because the GPX file contains Longitude/Latitude data, PerfPRO can determine what the elevation is for each point and set an elevation.
Read More I experiment with other training tools and notice sometimes the amount of elevation climbed/descended isn't the same from application to application. Why?Most of these tools, including PerfPRO attempt to smooth out the elevation/gradient spikes throughout the course.
Read More Windows 10 Users: Studio sometimes crashes when loading up a Youtube or Pandora window.If you are running Windows 10 and are now suddenly seeing PerfPRO Studio crash when loading up a YouTube or Pandora window then it is mostly likely a recent security patch Microsoft installed.
Read MoreWhen using video the screen flashes and performs slowly.The main cause of this issue is due to the age of your computer.
Read MoreCan PerfPRO Studio handle drafting for multiple riders?Yes, PerfPRO Studio is
capable of allowing other riders to draft off of one another.
Read More How can I automatically have my reports emailed to me or anyone else?Each athlete needs to have an email address established.
Read MoreCan ERGVideo workouts be converted to be used in PerfPRO Studio?No, since their stuff is proprietary it would be illegal to read their workout files.
Read MoreWhat's a good site to pull down courses that can be used within PerfPRO Studio?What can be done about dropped signals / interference issues with my ANT devices?There's a couple things you should check out if you're having dropout issues.
Read MoreCan PerfPRO push workouts up to Garmin Connect?No, not at this time due to their steep API fees.
Read MoreMy KICKR is surging to the point where I can't even pedal. What can I do?Shut down Studio then go into your Wahoo Fitness app.
Read MoreCan PerfPRO Analyzer load up CDF files created by RacerMate's Coaching and MultiRider 2009 Software?Can the PerfPRO Studio run two different sessions at the same time?No, all trainers have to do the same workout.
Read MoreWhich ANT+ sticks work the best with PerfPRO Studio?The USB2 or USB-m type sticks work best.
Read MoreIs there a limit to how many ANT sticks PerfPRO can use?No, you can pile on as many Data/2-way ANT+ sticks as you need.
Read MoreWhat is the best placement for ANT+ sticks?Out in the open, as close to the trainers as possible and above
the floor.
Read MoreI'm unable to send reports using my Gmail account. What are the correct settings?You may already have the correct settings within PerfPRO, but may need to enable small applications to access it by updating your gmail account.
Read MoreMy Speed / Distance seems incorrect. Why?Your trainer and/or ANT+ device's wheel circumference (WC) is likely incorrect.
Read MoreHow does PerfPRO calculate calories?Here's the entire breakdown on how PerfPRO calculates calor
Read MoreSometimes my heart rate blinks in the rider display when riding a harder interval. What does that mean?A blinking heart rate indicates your heart is over your lactic threshold heart rate (LTHR).
Read MoreCan I change riders during a workout?Running Parallels with my Mac, it does not see my ANT stick.You may need to specifically assign the ANT stick to the virtual mach
Read MoreI'm getting an Access Denied when trying to upgrade PerfPRO.Check to make sure none of the PerfPRO apps or help pages are displayed.
Read MoreRestarting my ANT+ sticks crashes PerfPRO Studio. Why?What is likely happening is one or more of your ANT+ sticks are failing.
Read MoreWhen running and using distance lap splits I notice the lap times are slightly slower than what the rider display showed at the time. Why?This can happen since distance is rounded up to the nearest 100th (e.
Read MoreSometimes the time indicator / vertical line on the workout profile falls behind during the workout. Why?There is likely another application running that is hogging your computer's resources.
Read MoreDo you support all generations KICKRs and SNAPs?Can treadmills be used with PerfPRO?I am unable to send reports using my Yahoo email account. What may be the problem?Since Yahoo was hacked in 2016 they have since switched their security model over to what is similar to GMail.
Read More Sometimes I see "Resistance Off" or Resistance Released on the rider display. Why is that?When doing FTP%/ERG workouts, if the rider stops pedaling an wattage is no longer being produced PerfPRO releases the trainer resistance back to a 50w load.
Read MoreI get a server error when uploading to TrainingPeaks.You'll need to upgrade PerfPRO to the latest version and authorize all athlete's TrainingPeaks accounts within Analyzer.
Read MoreMy KICKR SNAP seems to be surging or putting on high resistance.What may be needed is a recalibration then an "Advanced Spindown", both using Wahoo's Fitness app.
Read MoreWahoo KICKR's Advanced Spindown. When to do it?Using Wahoo's Fitness app you can perform a one-time advanced spindown to help dial in the power readings and eliminate any surging that may be occurring.
Read MoreCan I download TrainingPeaks workouts into PerfPRO?How do I update my W' (w-prime) ?W' is directly related to critical power (CP) so you must use the CP calculator to get it updated.
Read MoreI'm unable to get through the TrainingPeaks authorization process. Why?This is likely a cache issue with the built-in IE browser so it may need to be cleared out.
Read MoreCan PerfPRO be used with Zwift?Remote App not connecting when using Macbook and ParallelsParallels can be a blocking point for the Remote App if it is not setup as a wireless connection.
Read MoreI can no longer upload to Strava. Why?Strava made some changes awhile back that required updates to PerfPRO.
Read MoreIs the KICKR CLIMB compatible with PerfPRO?Why are Wahoo KICKRs not considered a Smart Trainer in PerfPRO?All Wahoo trainers are Smart Trainers, but they are a little different than the typical smart trainer so they have to be categorized as s
Read MoreWebroot is flagging PerformancePRO.exe as a virus.Recently the AV software, Webroot, has been flagging PerformancePRO.
Read MoreMy CYCPLUS ANT+ stick is not working. Why?If you recently purchased these ANT sticks (because they're priced really well) then it may not connect to your trainers or show other ant device.
Read More I'm getting SQL Data errors after upgrading from an old version.When PerfPRO was upgraded it did not properly upgrade your data to its new format.
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